Spatan Tool UK privacy policy outlines our commitment to protecting and respecting your privacy. We regularly review this policy to ensure the best possible service to customers. By visiting our website, you are accepting and consenting to the views and practices described in this notice.
Any personal information provided to or gathered by us is controlled by Spatan Tool UK.
Your Privacy is important to Spatan Tool UK.
Please take the time to read our Privacy Policy to understand how we collect, use, share, and store your personal information. We have updated our Privacy Policy in accordance with the Data Protection Regulation (GDPR), in effect from 25 May 2018.
This Privacy Statement applies to www.
WHAT IS PERSONAL INFORMATION?
Personal Information is data or information that, either alone or in combination with other information collected, identifies an individual. Personal information may include:
- Full name
- Address
- Contact details – i.e. email address, mobile/phone number
- Your purchase history with Spatan Tool UK
- Analytics that show how you and other users navigate our website – i.e. IP address and operating system
- No Payment details are kept on our systems and all payment information is handled by Paypal and Amazon Payments.
WHAT PERSONAL INFORMATION IS NEEDED TO CREATE A SPATAN TOOL UK ACCOUNT?
When you create an account on Spatan Tool UK website, we will ask you to provide your name and email address. Your email address and the password you create allow you to log in to your account. Your Spatan Tool UK account is password-protected. For extra security, we recommend that you use a variety of upper- and lower-case letters, numbers, and symbols in your password. We only use your name to help verify your account should you need to contact our customer support team.
USING SOCIAL MEDIA CREDENTIALS TO LOG IN TO YOUR SPATAN TOOL UK ACCOUNT
You do not need to use social media credentials to log in to your Spatan Tool UK account, but if you do…
When you log in to your Spatan Tool UK account using social media login credentials for the first time, you will be asked whether you agree that the social media network may provide certain information to Spatan Tool UK. This information includes your name, email address, profile photo, posts, comments and other information associated with your social media account.
Please note that of this information Spatan Tool UK only retains and uses your email address. Spatan Tool UK uses the email address provided by the social media network to associate it with your Spatan Tool UK account. This gives you the option to login to your Spatan Tool UK account without social media credentials in the future, should you wish to do this.
If you do not want your information to be shared with Spatan Tool UK by a social media network, then you can simply login to your Spatan Tool UK account using your Spatan Tool UK account login details instead of your social media login.
WHAT PERSONAL INFORMATION IS NEEDED TO BUY PRODUCTS ON SPATAN TOOL UK WEBSITE?
If you purchase a product on Spatan Tool UK website, we will ask you to provide your name, mailing address, email address and a contact number. We collect this personal information so that we can process your order and fulfil your purchase effectively.
We do not view or store your payment card information. A third party, Paypal & Amazon Payments, processes customer payment card information when Spatan Tool UK customers use a payment card to make a purchase on Spatan Tool UK website. We recommend you carefully review Paypal’s and Amazon Payments Privacy Policy.
WHAT PERSONAL INFORMATION IS NEEDED WHEN YOU CONTACT CUSTOMER SUPPORT AT SPATAN TOOL UK?
If you contact our customer support representatives via email or live chat, we may collect Personal Information.
This information may include your name, mailing address, phone number, email address, contact preferences, and information about the Spatan Tool UK products you own – such as their order numbers and date of purchase. We may also create event logs that capture information relating to the support or service issue. This information is only used to help us diagnose product or website related issues.
We may also need to access your Spatan Tool UK account in order to provide you the necessary assistance. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyse any feedback provided to us through voluntary customer surveys
We may use Personal Information to communicate with you about your account, your transactions, important product information, notice about important changes to this Privacy Statement, and, consistent with applicable laws and your allocated choice of marketing correspondence (see below), we may send you offers and promotions relating to our products.
OTHER USES OF PERSONAL INFORMATION BY SPATAN TOOL UK
Spatan Tool UK may use Personal Information for internal statistical, marketing or operational purposes. This includes generating sales reports and analysing demographic, user interest, and purchasing trends among our customers.
DATA PROCESSING OUTSIDE THE EUROPEAN ECONOMIC AREA
Your personal information may be processed by us or our service providers outside the European Economic Area in countries that don’t have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will ensure that your personal information will be adequately protected as required by data protection law.
IS YOUR PERSONAL INFORMATION AVAILABLE TO THIRD PARTY SERVICE PROVIDERS?
Yes. Spatan Tool UK uses third party service providers to help administer certain activities on our behalf. We may share Personal Information about you with such third-party service providers. This information will only be to the extent necessary for the sole purpose of enabling them to perform services on our behalf.
This includes:
- Fulfilling purchases
- Shipping products
- Sending emails
Spatan Tool UK use of this third-party email provider complies with applicable data protection laws and the choices available to you as described below under ‘Marketing Correspondence’.
Providing advertisements (Google AdWords and Facebook):
From time to time, we provide email addresses of selected Spatan Tool UK customers who have opted to receive marketing correspondence about Spatan Tool UK products to social network providers. This is so that social network providers can help us display advertisements on the social network pages of other users who share common qualities (e.g., demographics and interests) with the selected Spatan Tool UK customers.
If you sign up to be notified by email when a certain Spatan Tool UK product is available for purchase, we may also provide your email address to social network providers, so they can help us display relevant advertisements about that product on your social network pages.
Analysing usage of our website and tracking effectiveness of our marketing campaigns (Google Analytics):
Google Analytics is used to track site statistics, user demographics, interests and behaviour on websites. We also use Google Search Console to help understand how our users find our website and to improve our search engine optimisation. Learn more about how this analytics information may be used, and how to control the use of your information.
Allowing users to connect to their social network (e.g. Facebook):
Social networks linked to a Spatan Tool UK website, may use cookies or other tracking methods for their own purposes to gather information about your use of our site with any of your Personal Information that they may have. We may also obtain analytics information from social networks. This information is used to help us measure the effectiveness of our content and advertisements on social networks. These cookies are controlled by the third parties, so we recommend that you read their privacy policies. Get to know the Facebook privacy policy.
Affiliate Links and Third Parties’ Privacy Practices
Our website may contain links to other sites that are not operated by Spatan Tool UK, and therefore operate under a different privacy policy. These linked sites and apps are not under our control and we are not responsible for the privacy practices or the content of any linked sites and apps. We recommend that you carefully review the privacy statements of any third parties to which you provide Personal Information
Generating Customer Feedback & Reviews:
Collecting feedback and reviews, demonstrates how consumers have rated their experience with your company, and so forms a normal and crucial part of the customer journey. Feedback is a way for businesses to understand how they can improve their customer service and provide better marketing communications in the future.
Does a business require consent to collect feedback from a customer?
No. As customer feedback is market research, you can contact a customer about a specific sale or service without consent if it is directly linked to that transaction. You can’t then use that information to market to the customer in any way without gaining their consent. Your reviews provider is the Data Processor and if they do not require a customer to log in or create an account to leave a review, you will not need to get your customers to opt-in in order to send a feedback request.
CONFIDENTIALITY
Subject to applicable laws in your jurisdiction, we may also disclose Personal Information about you to others (given your consent) as we believe to be necessary or appropriate: (a) under applicable law or regulation, including laws or regulations outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities and law enforcement officials, including officials outside your country of residence; (d) to assist or support theft investigations involving Spatan Tool UK products or property, (e) to enforce any of our terms and conditions or policies; (f) to protect our operations or those of any of our affiliates and subsidiaries; (g) to protect the rights, privacy, safety or property of Spatan Tool UK, its affiliates and subsidiaries, you or others; or (h) to permit us to pursue available remedies or limit the damages that we may sustain.
We may also transfer Personal Information to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Spatan Tool UK’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the use of your personal information and opt out of receiving direct email marketing communications from us. When you are asked to provide information on the website, look for a tick box that you can tick or UN-tick to indicate your preferences.
Alternatively, if you have already signed up to receive emails from Spatan Tool UK, please note that you can unsubscribe from our mailing list at any time by clicking the link available in all outgoing e-mails. Otherwise, you can request to be removed from our mailing list by emailing sales@drain-cleaning-machines.co.uk
Please be assured that information about our customers is an important part in the running of our business and we will not sell on this information to other parties. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.